WE DO NOT ACCEPT ANY RETURNS ON:
- Gift Cards
- Annuals, Tropicals, and Seasonal Plants
- Cut or Opened Merchandise
- Items Damaged from Misuse
- Sanitary Items
- Special Orders
- Non-sealed Chemicals
- Custom Arrangements and Home Décor
(7 day return policy with the original tag intact.)
- Clearance Merchandise – All clearance items are final sale, non-refundable.
RETURNS FOR ONLINE ORDERS
Alsip processes returns within 1-2 business days. Once the refund has been issued it may take several day days for funds to arrive back to your account as detailed below:
Shipped Orders: Call the Alsip Home & Nursery location in which your order was placed to begin the return process.
- If Items Arrive Broken: Once the return is approved, a return shipping label will be emailed out to the customer. The transaction will be refunded upon package arrival to the store.
- If Change of Heart: The customer will be responsible to ship the package back, once approved. The transaction will be refunded upon package arrival to the store.
Paid by Credit or Debit: For purchases made using your credit or debit card directly through our shop.alsipnursery.com site, please give 5-10 business days for funds to arrive on your account.